Quality every step of the way
You are putting your trust in us and the clinicians we work with – we take this seriously and embed quality in every step of your journey.
We will only offer treatment to patients we are confident we can help. Some people will need a level of care we can’t safely provide in an outpatient setting. We will let you know this and advise on alternative providers.
We only work with partners who undergo a rigorous selection process, including references and assurance of professional body membership. Clinicians have to undergo an annual declaration process to ensure their ongoing ability to deliver care.
Every patient is given the opportunity to let us know how we did – we value this feedback and use it to improve.
Your personal data is treated with the highest levels of security and protection, from how we handle and transfer it to where it is stored. We maintain records on the content of our sessions on our Electronic Medical Records (EMR), and can only be accessed by Manor Clinic staff on a need-to-know basis. Any personal information collected is done under the Health Professions Act, the Personal Information Protection Act (PIPA) and the Freedom of Information and Privacy Act (FOIP). The information gathered by your therapist will not be released to other third parties or used for any other purpose than those outlined within this document. We have a privacy impact assessment (PIA) in place that is approved by the Office of the Information and Privacy Commissioner of Alberta (OIPC)
You are welcome to get in touch if you have any concerns, complaints, or feedback. Our complaints procedure is available to download, and you can email us here.
All our clinicians are accredited or members of the following governing bodies – this means they are accountable to rules and stipulations identified as key to Clinical Governance and will have to undergo an annual declaration process.